Customer service is on top of my mind this morning as I had conversation
about it yesterday and heard a national story about how Walmart is at the
bottom of the food chain and has become America’s Most Hated Store. I am taking a class on customer service and
time and time again the store gets called out by students. I don’t think I agree with having the pleasure
of being the worst, but they still have a long way to go to crack the top
ten. I like when I shop at a place and
there are staff members around to answer questions about whatever I am looking
for, and I feel as though not only are the big guys lacking on this but often
times some of the smaller chains have these same issues. We as Americans are always pushing for low
cost items, having customer service, and I mean good customer service costs
money. I think that paying a fair price
for something and getting great customer service is better than paying the rock
bottom price and no customer service.
What are some extremes of service you have received?
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